Kozi Publishing LLC

Billing & Cancellation Policy

Last updated: August 13, 2026

This policy explains how billing, cancellation, and refunds work for business services provided by Kozi Publishing LLC, including local-service website advertising and inbound inquiry routing. Purchases and subscriptions made through Apple's App Store are billed and managed by Apple under Apple's applicable terms.

Service Activation

For local-service advertising and inbound inquiry routing, service begins after the applicable written agreement and payment setup are completed and the agreed routing is activated. Service continues throughout each active paid service period. This service does not involve shipment of physical goods.

Recurring Billing

Business customers may agree to recurring monthly billing under a written service agreement and, where applicable, a separate payment authorization. The amount and frequency of recurring billing are disclosed in writing before recurring billing begins. Kozi Publishing does not begin billing any business customer before the customer has received and agreed to written pricing and service terms.

Eligible business customers may authorize recurring electronic payments under their written agreement. Payment authorization is handled securely as part of payment onboarding; this website does not collect bank account or payment card details.

Cancellation

Customers may cancel future recurring billing according to the terms of their written service agreement. Cancellation stops future billing according to the applicable agreement; it does not automatically reverse valid charges for services already provided.

To request cancellation, contact us with your business name and the market or website covered by your agreement:

Refunds

We review billing issues individually. Duplicate or erroneous charges and payments for services that were never activated may be eligible for refund. Fees covering an active service period are generally non-refundable once service has been activated, except where otherwise required by the applicable written agreement or law.

Billing Disputes

If you believe there is a problem with a charge, contact us directly at (801) 624-9627 or support@kozipublishing.com so we can investigate promptly. Please include the business name on the account, the date and amount of the charge, and a description of the issue.

Changes to This Policy

Kozi Publishing may update this policy from time to time. The "Last updated" date above identifies the current version. Changes to this general policy do not modify the billing, cancellation, or refund terms stated in any existing written service agreement.

Contact

Kozi Publishing LLC
Phone: (801) 624-9627
Email: support@kozipublishing.com